Privacy policy
1. Data protection at a glance
General instructions
The following information provides a simple overview of what happens to your personal data when you visit
this website. Personal data are all dates with which you can be personally identified. Detailed information
on the subject of data protection can be found in our privacy policy at the bottom of this text.
Data collection on this website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find the operator's contact
details in the "Information on the " section of this privacy policy.
How do we collect your dates?
On the one hand, your dates are collected when you provide them to us. This may, for example, be dates
that you enter in a contact form.
Other dates are collected by our IT systems either self-actuated / automatic or with your consent when
you visit the website. These are mainly technical dates (e.g. internet browser, operating system or time of
the page view). The collection of these dates is self-actuated / automatic as soon as you enter this
website.
What do we use your dates for?
Some of the data is collected to ensure that the website is provided without errors. Other dates may
used to analyze your user behavior. If contracts can be closed or initiated via the website, the data
transmitted will also be processed for contract offers, orders or other order inquiries.
What rights do you have with regard to your data?
You have the right to receive information about the origin, receiver and purpose of your stored personal
data free of charge at any time. You also have the right to request the correction or deletion of these dates.
If you have given your consent to data processing, you can revoke this consent at any time for the future.
You also have the right to request the restriction of the processing of your personal data under certain
circumstances. You also have the right to lodge a complaint with the competent supervisory authority.
You can us at any time if you have further questions on the subject of data protection.
Analysis tools and tools from third-party providers
When you visit this website, your surfing behavior may be statistically evaluated. This is mainly done with
so-called analysis programs.
Detailed information on these analysis programs can be found in the following privacy policy.
2. Hosting
We host the content of our website at the following provider:
External hosting
This website is hosted externally. The personal data collected on this website is on the servers of the
hoster(s). This may include IP addresses, contact requests, meta and communication data, contract data,
contact details, names, website accesses and other data generated via a website.
External hosting is carried out for the purpose of fulfilling the contract with our potential and existing
customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast and efficient provision of our
online offer by a professional provider (Art. 6 para. 1 lit. f GDPR). If a corresponding consent has been
requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25
para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the
user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be
revoked at any time.
Our host(s) will only process your data to the extent necessary to fulfill its performance obligations and follow our
instructions with regard to this data.
We use the following hoster(s):
Microsoft
3. General instructions and mandatory information
Data protection
The operators of these pages take the protection of your personal dates very seriously. We treat your
personal data confidentially and in accordance with the statutory data protection regulations and this
privacy policy.
When you use this website, various personal dates are collected. Personal data is data that can be used to
identify you personally. This privacy policy explains which dates we collect and what we them for. It also
explains how and for what purpose this is done.
Please note that data transmission over the Internet (e.g. when communicating by email) may be subject
to security vulnerabilities. It is not possible to guarantee complete protection of dates against access by
third parties.
The controller responsible for data processing on this website is
The controller responsible for data processing on this website is:
terra infrastructure GmbH, Hollestraße 7a, 45127 Essen, Deutschland
E-mail: info@terra-infrastructure.com
The controller is the natural or legal person who alone or jointly with others determines the purposes and
means of the processing of personal data (e.g. names, email addresses, etc.).
Storage duration
Unless a more specific storage period has been specified in this privacy policy, your personal data will
remain with us until the purpose for processing the data no longer applies. If you assert a justified request
for deletion or revoke your consent to data processing, your data will be deleted unless we have other
legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial
law); in the latter case, deletion will take place after these reasons no longer apply.
General instructions on the legal basis for data processing on this website
If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit.
a GDPR or Art. 9 para. 2 lit. a GDPR, provided that special categories of data are processed in
accordance with Art. 9 para. 1 GDPR. In the event of express consent to the transfer of personal data to
third countries, data processing is also carried out on the basis of Art. 49 para. 1 lit. a GDPR. If you have
consented to the storage of cookies or access to information in your end device (e.g. via device
fingerprinting), the data processing is also carried out on the basis of Section 25 (1) TDDDG. Consent can
be revoked at any time. If your data is required to fulfill the contract or to carry out pre-contractual
measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your
dates if they are required to fulfill a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR. Data
processing may also be carried out on the basis of our legitimate interest in accordance with Art. 6 para. 1
lit. f GDPR. Information on the relevant legal bases in each individual case is provided in the following
paragraphs of this privacy policy.
Data Protection Officer
terra infrastructure GmbH
Hollestraße 7a, 45127 Essen, Deutschland
E-mail: legal@terra-infrastructure.com
Receiver of personal dates
We work various external bodies in the frame of our business activities. In some cases, it is also
necessary to transfer personal data to these external bodies. We only pass on personal data to external
bodies if this is necessary in the frame of fulfilling a contract, if we are legally obliged to do so (e.g.
passing on data to tax authorities), if we have a legitimate interest in passing on data in accordance with
Art. 6 para. 1 lit. f GDPR or if another legal basis permits the passing on of data. When filtering cartridges,
we only pass on our customers' personal data on the basis of a valid contract for order processing. In the
case of joint processing, a joint processing contract is.
Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can withdraw your
consent at any time. The legality of the data processing carried out until the revocation remains
unaffected by the revocation.
Right to object to the collection of data in special cases and to direct marketing (Art. 21GDPR)
IF THE DATA PROCESSING IS BASED ON ART. 6 ABS. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT
OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME ON GROUNDS TO YOUR
PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE
RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY
POLICY. IF YOU OBJECT, WE WILL NOT PROCESS YOUR PERSONAL DATA UNLESS WE CAN
DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE
YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SERVES THE ESTABLISHMENT,
EXERCISE OR DEFENSE LEGAL CLAIMS (OBJECTION UNDER ARTICLE 21(1) GDPR).
IF YOUR PERSONAL DATA ARE PROCESSED FOR PURPOSE OF DIRECT MARKETING, YOU HAVE THE
TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE
PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT CONNECTED
WITH SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY
NOT BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21
PARA. 2 GDPR).
Right of appeal at the competent supervisory authority
In the event of violations of the GDPR, data subjects the right to lodge a complaint with a supervisory
authority, in particular in the Member State of their habitual residence, place of work or place of the
alleged violation. The right to lodge a complaint is without prejudice to other administrative or judicial
remedies.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment
of a contract handed over to you or to a third party in a common, machine-readable format. If you request
the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.
Information, correction and deletion
Within the frame of the applicable legal provisions, you have the right at any time to free information about
your stored personal data, its origin and receiver and the purpose of the data processing and, if necessary,
a right to correction or deletion of this data. You can us at any time if you have further questions on the
subject of personal data.
Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. You can us at any
time to do this. The right to restriction of processing exists in the following cases:
- If you dispute the accuracy of your personal data stored at our company, we usually need time to check this. For the duration of the review, you have the right to request that the processing of your personal data be restricted.
- If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of erasure.
- If we do not need your personal data any longer, but you need it for the exercise, defense or assertion of legal claims, you have the right, instead of the the restriction of the processing of your personal dates.
- If you have lodged an objection pursuant to Art. 21 (1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, these dates - apart from their storage - may only
be processed with your consent or for the assertion, exercise or defense of legal claims or for the
protection of the rights of another natural or legal person or for reasons of an important public interest of
the European Union or a Member State.
SSL and TLS encryption respectively
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of
confidential content, such as the inquiries you send to us as the site operator. You can recognize an
encrypted linkage by the fact that the address line of the browser from
"http://" changes to "https://" and on the lock symbol in your browser line.
If SSL or TLS encryption is activated, the dates you transmit to us can not be read by third parties.
Encrypted payment.
Encrypted payment transactions on this website
If there is an obligation to us with your payment data (e.g. account number for direct debit authorization)
after the conclusion of a contract with costs, these dates are required for payment processing.
Payment transactions via the usual means of payment (Visa/MasterCard, direct debit) are made
exclusively via an encrypted SSL or TLS linkage. You can recognize an encrypted linkage by the fact that
the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser
line.
At encrypted communication, your payment data that you transmit to us can not be read by third
parties.
Objection to advertising e-mails
We hereby object to the use of contact data published in the frame of the imprint obligation to send
advertising and information material that has not been expressly requested. The operators of the website
expressly reserve the right to take legal action in the event of the unsolicited sending of advertising
information, such as spam e-mails.
4. Data collection on this website
Cookies
Our Internet pages use so-called "cookies". Cookies are small data packets and do not any damage to
your end device. They are stored on your device either temporarily for the duration of a session (session
cookies) or permanently (permanent cookies). Session cookies are deleted self-actuated / automatic at
the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or
they are deleted / automatically by your web browser.
Cookies may originate from us (first-party cookies) or from third-party companies (third-party cookies).
Third-party cookies enable the integration of certain services from third-party companies within
Third-party cookies enable the integration of certain services from third-party companies within
websites (e.g. cookies for processing payment services).
Cookies have various functions. Many cookies are technically necessary, as certain website functions
would not work without them (e.g. the shopping cart function or the indication / display of videos). Other
cookies can used to evaluate user behavior or for advertising purposes.
Cookies that are required to carry out the electronic communication process, to provide certain functions
that you have requested (e.g. for the shopping cart function) or to optimize the website (e.g. cookies to
measure the web audience) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. f GDPR, unless
another legal basis specified. The website operator has a legitimate interest in the storage of necessary
cookies for the technically error-free and optimized provision of its services. If consent to the storage of
cookies and comparable recognition technologies has been requested, the processing is carried out
exclusively on the basis of this consent (Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG); the consent
can be revoked at any time.
You can adjust / set your browser so that you are informed about the setting of cookies and only allow
cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate
the self-actuated / automatic deletion of cookies when closing the browser. If cookies are deactivated, the
functionality of this website may be limited.
You can find out which cookies and services are used on this website in this privacy policy.
Consent with ConsentManager
Our website uses the consent technology of ConsentManager to obtain your consent to the storage of
certain cookies on your end device or to the Filtering cartridge of certain technologies and to document
this in compliance with data protection regulations. The provider of this technology is Jaohawi AB,
Håltegelvägen 1b, 72348 Västerås, Sweden, website:
https://www.consentmanager.de (hereinafter referred to as "ConsentManager").
When you enter our website, a linkage to the ConsentManager servers is established in order to obtain
your consent and other declarations regarding the use of cookies. ConsentManager then stores a cookie
in your browser in order to be able to assign the consents you have given or revoke them respectively.
The dates collected in this way are stored until you ask us to delete them, delete the ConsentManager
provider cookie yourself or the purpose for data storage no longer applies.
Mandatory statutory retention obligations remain unaffected.
ConsentManager used to obtain the legally required consent for the use of cookies. The legal basis for this
is Art. 6 para. 1 lit. c GDPR.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which
your browser automatically transmits to us. These are
- Browser type and browser version
- Operating system used Referrer
- URL
- Host name of the accessing processor or
- data processor Time of the server request
- IP address
This data is not merged with other data sources.
These dates are collected on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a
legitimate interest in the technically error-free presentation and optimization of its website - the server
log files must be recorded for this purpose.
Contact form
If you us inquiries via the contact form, your details from the inquiry form, including the contact data you
provide there, will be stored by us for the purpose of machining the inquiry and in the event of follow-up
questions. We will not pass on these dates without your consent.
This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your request is related to the
performance of a contract or is necessary for the implementation of pre-contractual measures. In all other
cases, the processing is based on our legitimate interest in the effective machining of the inquiries
addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been
requested; consent can be revoked at any time.
We will retain the data you provide on the contact form until you request its deletion, revoke your consent
for its storage, or the purpose for its storage no longer pertains (e.g. after we have finished machining your
request). Mandatory statutory provisions - in particular retention periods - remain unaffected.
Request by e-mail, telephone or fax
If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name,
request) will be stored and processed by us for the purpose of machining your request. We will not pass on
these dates without your consent.
This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your request is related to the
performance of a contract or is necessary for the implementation of pre-contractual measures. In all other
cases, the processing is based on our legitimate interest in the effective machining of the inquiries
addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been
requested; consent can be revoked at any time.
The data you send to us via contact requests will remain with us until you request us to delete it, revoke
your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been
fully machined). Mandatory statutory provisions - in particular statutory retention periods - remain
unaffected.
5. Analysis tools and advertising
Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland
Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyze the behavior of website visitors. In doing so, the
website operator receives various usage data, such as page views, length of stay, operating systems used
and the origin of the user. These dates are assigned to the respective end device of the user. It is not
assigned to a user ID.
We can also use Google Analytics to record your mouse and scroll movements and clicks, among other
things. Google Analytics also uses various modeling approaches to supplement the collected data sets and
machine learning technologies at the data analysis stage.
Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user
behavior (e.g. cookies or device fingerprinting). The information collected by Google about the use of this
website is usually transmitted to a Google server in the USA and stored there.
The use of this service is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25
para. 1 TDDDG. Consent can be revoked at any time.
Data transfer to the USA is on the standard contractual clauses of the EU Commission. You can find
details here:
The company is certified in accordance with the "EU-US Data Privacy Framework" (DPF). The DPF is an
agreement between the European Union and the USA, which is intended to ensure compliance with
European data protection standards at data processing operations in the USA. Every company certified
under the DPF undertakes to comply with these data protection standards. Further information on this can
be obtained from the provider under the following link:
https://www.dataprivacyframework.gov/participant/5780.
IP anonymization
Die Google Analytics IP-Anonymisierung ist aktiviert. Dadurch wird Ihre IP-Adresse von Google innerhalb
von Mitgliedstaaten der Europäischen Union oder in anderen Vertragsstaaten des Abkommens über den
Europäischen Wirtschaftsraum vor der Übermittlung in die USA gekürzt. Nur in Ausnahmefällen wird die
volle IP-Adresse an einen Server von Google in den USA übertragen und dort gekürzt. Im Auftrag des
Betreibers dieser Website wird Google diese Informationen benutzen, um Ihre Nutzung der Website
auszuwerten, um Reports über die Websiteaktivitäten zusammenzustellen und um weitere mit der
Websitenutzung und der Internetnutzung verbundene Dienstleistungen gegenüber dem Websitebetreiber
zu erbringen. Die im Rahmen von Google Analytics von Ihrem Browser übermittelte IP-Adresse wird nicht
mit anderen Daten von Google zusammengeführt.
Browser plugin
You can prevent the collection and processing of your data by Google by downloading and installing the browser
plug-in available at the bottom of the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
You can find more information on the handling of user data at Google Analytics in Google's
privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.
Google Analytics e-commerce measurement
This website uses the "e-commerce measurement" function of Google Analytics. With the help of ecommerce
measurement, the website operator can analyze the purchasing behavior of website visitors to
improve its online marketing campaigns. Information such as the orders placed, average order values,
shipping costs and the time from view to purchase are analyzed.
of a product. This data can be summarized by Google under a transaction ID that is assigned to the
respective user or their device.
6. Plugins and tools
YouTube
This website integrates videos from the YouTube website. The operator of the website is Google Ireland Limited
("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
When you visit one of our websites on which YouTube is integrated, a linkage to the YouTube servers is
established. This tells the YouTube server which of our pages you have visited.
Furthermore, YouTube may store various cookies on your device or use comparable technologies to
recognize you (e.g. device fingerprinting). In this way, YouTube can obtain information about visitors to
this website. This information is used, among other things, to collect video statistics, improve userfriendliness
and prevent fraud attempts. Furthermore, the collected dates are processed in the Google
advertising network.
If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to
your personal profile. You can prevent this by logging out of your YouTube account.
The use of YouTube is in the interest of an appealing presentation of our online offers. This a legitimate
interest within the meaning of Art. 6 para. 1 lit. f GDPR. If a corresponding consent has been requested,
the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1
TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's
terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at
any time.
Further information on the handling of user data can be found in YouTube's privacy policy at the bottom:
The company is certified in accordance with the "EU-US Data Privacy Framework" (DPF). The DPF is an
agreement between the European Union and the USA, which is intended to ensure compliance with
European data protection standards at data processing operations in the USA. Every company certified
under the DPF undertakes to comply with these data protection standards. Further information on this can
be obtained from the provider under the following link:
https://www.dataprivacyframework.gov/participant/5780.
7. eCommerce and payment providers
Processing of customer and contract data
We collect, process and use personal customer and contract data to establish, structure the content of and
amend our contractual relationships. We collect, process and use personal data about the use of this website
(usage data) only insofar as this is necessary to enable the user to use the service or to bill the user.
The legal basis for this is Art. 6 para. 1 lit. b GDPR.
The customer data collected will be deleted after completion of the order or termination of the business
relationship and expiry of any statutory retention periods. Statutory retention periods remain unaffected.
Data transmission at contract conclusion for online stores, retailers and shipping of goods
If you order goods from us, we will pass on your personal data to the transport company entrusted with the
delivery and to the payment service provider commissioned to process the payment. Only those dates are
disclosed that the respective service provider needs to fulfill its task. The legal basis for this is Art. 6 para.
1 lit. b GDPR, which permits the processing of data for the performance of a contract or pre-contractual
measures. If you have given your consent in accordance with Art. 6 para. 1 lit. a GDPR, we will pass on
your e-mail address to the transport company entrusted with delivery so that it can inform you by e-mail
about the shipping status of your order; you can revoke your consent at any time.
Data transmission at the conclusion of a contract for services and digital content
We only transfer personal dates to third parties if this is necessary in the frame of the contract processing,
for example to the credit institution commissioned with the payment processing.
Any further transmission of the dates will not take place, respectively only if you have expressly consented
to the transmission. Your dates will not be passed on to third parties without your express consent, for
example for advertising purposes.
The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the
performance of a contract or pre-contractual measures.
Credit checks
In the case of a purchase on account or another payment method for which we advance payments, we may
carry out a credit check (scoring). For this purpose, we transmit the dates you have entered
(e.g. name, address, age or bank details) to a credit agency. The probability of a payment default is
determined on the basis of these dates. At an excessive risk of non-payment, we may refuse the type of
payment in question.
The credit check is carried out on the basis of contract fulfillment (Art. 6 para. 1 lit. b GDPR) and to avoid
payment defaults (legitimate interest according to Art. 6 para. 1 lit. f GDPR). If consent has been obtained, the
credit check is carried out on the basis of this consent (Art. 6 para. 1 lit. GDPR); consent can be revoked at any
time.
Payment services
We payment services from third-party companies on our website. If you make a purchase at our website,
your payment data (e.g. name, payment amount, account details, credit card number) will be processed by
the payment service provider for the purpose of payment processing. The respective contractual and data
protection provisions of the respective providers apply to these transactions. Filtering cartridges are used
on the basis of Art. 6 para. 1 lit. b GDPR (contract processing) and in the interest of a smooth, convenient
and secure payment process (Art. 6 para. 1 lit. f GDPR). Insofar as your consent is requested for certain
actions, Art. 6 para. 1 lit. a GDPR is the legal basis for data processing; consent can be revoked at any
time for the future.
We the following payment services / payment service providers in the frame of this website:
Mollie
The provider of this payment service is Mollie B.V., Keizersgracht 126, 1015CW Amsterdam, the
Netherlands (hereinafter referred to as "Mollie"). With the help of Mollie, we can integrate various payment
methods on our website. Details can be found in Mollie's privacy policy:
https://www.mollie.com/de/privacy